Industrial Manipulators

What is personal information?

Customer personal information is information which can be used to identify customers, such as their names, addresses, dates of birth, telephone numbers, e-mail addresses, etc.

Providing personal information

Customers can use most of the services offered on the website without disclosing any personal information. Customers who do not wish to provide the Toyo Koken with personal information may choose of their own accord to refuse to do so. However, please be aware that some services cannot be used without the customer providing personal information. All personal information regarding customers aged 15 and under must be provided with the consent of a guardian. Toyo Koken discloses the purposes for which the personal information provided by the customer is to be used, and only request the personal information required for those purposes.

Personal information usage

The personal information provided by customers is only used for the purposes clearly indicated to the customers in advance, and to contact customers. In the event that Toyo Koken must use customer personal information for purposes beyond those clearly indicated to the customer when requesting the personal information, Toyo Koken will contact the customer and notify them of these purposes in advance. Customers who do not approve of the new purposes of personal information usage may decide, of their own accord, to refuse to allow their personal information to be used for those purposes.

Purposes of using personal information

Toyo Koken uses personal information provided by customers for the following purposes.

To provide the customer with information regarding products or services, or other related information, via various communication methods, including telephone, e-mail, and postal mail.
In the improvement or development of Toyo Koken products and services
In addition to the above, personal information provided by customers may be used only for Toyo Koken sales purposes.

Non-disclosure of personal information to third parties

Toyo Koken does not disclose personal information provided by customers to third parties except in the following cases.

When the customer has given their consent to do so.
When the information is to be used for the purposes indicated in advance to the customer, and only necessary information is to be disclosed to a Toyo Koken affiliate or subcontractor, etc., with whom a confidentiality agreement has been entered in advance.
In the form of statistical data which has been processed in order to make it impossible to use to identify individuals.
When required to do so by law, etc.
When required in an emergency in order to protect human life, prevent injury, or prevent major financial losses, etc.

Providing personal information

Toyo Koken manages personal information provided by customers appropriately and with care, and implements measures which are necessary and appropriate for the prevention of unauthorized access to personal information, or personal information loss, damage, tampering, leakage, etc.

Confirming, correcting, and deleting, etc. personal information

Customers wishing to confirm, correct, delete, etc. personal information they have provided can do so by contacting Toyo Koken. In order to prevent personal information tampering by third parties, Toyo Koken will accommodate these requests when it is able to confirm the identity of the customer, and within a reasonable scope.

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